Frequently asked questions
DO YOU SHIP WORLDWIDE?
Yes, we ship to most countries worldwide.
CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?
All our prices are in GBP [£ Great British Pound Sterling] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. We have a built in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.
CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED?
Unfortunately we cannot amend orders or shipping addresses after an order has been placed.
CAN I CANCEL MY ORDER?
Of course, simply let us know as soon as possible - via email or contact us form. We have fast shipping, so its always best if you send us any requests quick!
WHERE CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on ROYALMAIL.com / UPS.com as well as your local post-office website.
I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?
Please allow 7 business days for UK orders and 20 business days for international delivery. Please allow these timeframes before contacting us about a missing order.
HOW DO I MAKE A RETURN?
We have a full policy you can read HERE!
HOW DO I MAKE AN EXCHANGE?
Please state clearly what you are returning and what size/etc you require. You are liable for the return P&P. We exchange UK orders free of charge, International orders will be due P&P for the re-shipping of the new item/s. We have a full policy you can read HERE!
DO YOU DO CASH REFUNDS?
Unfortunately we don't, we will refund the money into the same card that was used for purchase
WHERE ARE DEAD HEAD PRODUCTS MADE?
We aim to be as ethical as possible and all of our products are designed in the UK and manufactured and fullfilled in several locations across the world - not in sweatshops, only in factories we have approved of in person.